RETURN & EXCHANGE POLICY

At Pure Living Wellness International (PLWI), we value your satisfaction and strive to deliver only the highest quality products through our brand, Luxelle.

1.    Please review your orders very carefully. For any questions or concerns, feel free to contact our Customer Care team at customercare@pureliving.com.ph and 0995 388 6050. 

2.    We accept requests for return or exchange only for defective products purchased through our official website, provided the request is submitted within seven (7) business days of receiving your order.
Valid reasons for return or exchange include:
     •    Product was damaged during shipment;
     •    Incorrect item was delivered; or,
     •    Product is defective or of substandard quality.

3.    If your item meets the above conditions, please follow these steps:
     •    Contact us via email or mobile.
     •    Provide clear photos and/or videos of the item/s showing the defect or issue.
     •    Include your order number, full name, and contact details for faster processing.

     Send to: customercare@pureliving.com.ph and/or 0995 388 6050. Our team will assess your request and notify you of the next steps.

4.    If our support team determines that the product is not valid for return and exchange (i.e., in good condition), our standard product warranty will apply. Shipping costs for invalid return or exchanges shall be shouldered by the customer. If the condition of the product is misrepresented by the customer, PLWI reserves the right to charge corresponding penalties or deny the request.