RETURN & EXCHANGE POLICY

Please review your orders very carefully. Contact our chat support at customercare@pureliving.com.ph or 0996 815 8888 for any questions prior to ordering. Only defective products purchased can be requested for return and exchange within 3 business days from the Product’s delivery date to the customer or Active Partner. 

Pure Living ensures that you receive the best experience and we guarantee to allow and exchange the products you are returning provided that the Member filed a request within 3 business days from the time they receive the product. Pure Living will exchange the products if the returned products are:

If you believe that your product is defective, please call Pure Living and send us a copy (photo or video) of your defective product for our assessment

Email address: customercare@pureliving.com.ph

Contact Number: 0996 815 8888

If we determine, at our sole discretion, that the purchased Product is defective, you will be eligible to exchange your Product. We reserve the right to test your allegedly defective Product/s.

If the Product is deemed by our Technical Support NOT to be defective, our standard product warranty will apply. Shipping fees shall be shouldered by the customer.

If the condition of the product is misrepresented by the customer, Pure Living’s standard product warranty guidelines will apply. Pure Living may impose corresponding fees.

Procedures for Product Return & Exchange

The following procedures apply to all product returns and exchange for all Pure Living Active Partners & Customers:

• Active Partner or Customer must file a request via email to Pure Living at customercare@pureliving.com.ph and fill out the RMA Form.
• The product return must have a Return Merchandise Authorization (RMA) Number that will be given by Pure Living. The RMA number must be written outside of each package, or the shipment will be returned to the sender.
• Active Partner or Customer must attach the original sales invoice and a copy of their government issued Valid ID (e.g., passport, driver’s license, SSS ID, TIN ID and etc.) and the photo or video of the actual defective product via email upon request.
• All returns including the defective product and original sales invoice must be shipped to 1360 Leon Guinto, Ermita Metro Manila. Pure Living will reimburse the shipping fee.  
• If returned product is not received by Pure Living, it is the responsibility of the Active Partner or Customer to trace the shipment. Pure Living is not liable for items lost or damaged in transit.
• Pure Living will release the replacement product once the defective product and original invoice has been received by the Company. 
• Pure Living Customer Service will update the Active Partner or Customer of the status coordination.

Warranty on Devices

The company offers a 1-year warranty to all product devices under Luxelle and Ultima, 3 months warranty to all Vitasense devices from the order date of the transaction. Pure Living has the right to review the product and will exchange if the products are proven:

• Defective or Of Substandard Quality
• Damaged in Shipment

Active Partner or Customer must file a request to Pure Living at customercare@pureliving.com.ph